{"xsrfToken":"c0a413344adf0e2d6709a15cc3b4170b2b77de34_lout","branding":{"id":"5","key":"eh","name":"IT-Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6dabfe5c-7bac-467c-a882-b83f62579c9e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2U1M2I0Ni0zMGFiLTQ0NzQtYTE4YS0xNDdmMDAzODg5YmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkYWJmZTVjLTdiYWMtNDY3Yy1hODgyLWI4M2Y2MjU3OWM5ZSI6WyJyZWFkIl19LCJleHAiOjE3NDUyNjQ4MjIsIm5iZiI6MTc0NTI2NDIyMn0.2pdsZUMg6_Jcj05kCky96UwMEzoPvihNa96efB9AvbI&client=8ce53b46-30ab-4474-a18a-147f003889ba&mode=fit","logoId":"6dabfe5c-7bac-467c-a882-b83f62579c9e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006756","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2U1M2I0Ni0zMGFiLTQ0NzQtYTE4YS0xNDdmMDAzODg5YmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDUyNjQ4MjIsIm5iZiI6MTc0NTI2NDIyMn0.CFysM3MoXaO5iHo0VMApUztRJBO8a4NOY8M1UA3NFCc&client=8ce53b46-30ab-4474-a18a-147f003889ba&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"eh","projectId":10004,"serviceDeskId":5,"name":"IT-Support","description":"<p>Welcome to our website! You can make an enquiry using the available options.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"29","name":"Change permissions","descriptionHtml":"","callToAction":"Change permissions","introHtml":"<p>For example, if you need to manage certain systems.</p>","icon":10513,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[14],"key":""},{"id":"33","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Let us know if something is not working properly and we will endeavour to get it working again quickly.</p>","icon":10521,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[97],"key":""},{"id":"28","name":"Request IT help","descriptionHtml":"","callToAction":"Request IT help","introHtml":"<p>Get help with general IT problems and questions.</p>","icon":10541,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"58","name":"Offboarding employees","descriptionHtml":"","callToAction":"Offboarding employees","introHtml":"<p>Enquiry for employee offboarding</p>","icon":10514,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[14],"key":""},{"id":"35","name":"Onboarding new employees","descriptionHtml":"<p>The following technical questions will help you to onboard a new employee.</p>\n<p>When does the user start?<br> What is the user's first and last name?<br> From which user can the new user be copied? (Active Directory / Microsoft 365)<br> Which team or department should the user belong to? (Authorizations / Applications)<br> Which country or location should the user belong to? (Authorizations / Applications)<br> Which printers should the user be able to access?<br> Which e-mail should the user receive?<br> Does the user need complete access to Office or is an e-mail address sufficient, e.g. for cell phone use only?<br> Should the user have access to certain Microsoft Teams?<br> Should the user have access to specific email inboxes?<br> Which device will the user be working on?<br> Can the user access via VPN?<br> Will the user have telephone access? Is a specific extension required?<br> Will the user be given a company cell phone?<br> Who is/will be the employee's supervisor?<br> Which persons should be informed after setup?</p>","callToAction":"Onboarding new employees","introHtml":"<p>Apply for access for new employees.</p>","icon":10516,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[14],"key":""},{"id":"59","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Do you need external access to your working environment? Please let us know.</p>","icon":10526,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[14],"key":""},{"id":"32","name":"Enquiry by e-mail","descriptionHtml":"","callToAction":"Enquiry by e-mail","introHtml":"<p>Request received via your e-mail support channel.</p>","icon":10527,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"30","name":"Apply for a new account","descriptionHtml":"","callToAction":"Apply for a new account","introHtml":"<p>Apply for a new account for a system.</p>","icon":10517,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"34","name":"Report defective hardware","descriptionHtml":"","callToAction":"Report defective hardware","introHtml":"<p>Report faulty or defective hardware, e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"36","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or a new monitor.</p>","icon":10550,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"31","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need software, you can make an enquiry here.</p>","icon":10547,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General enquiries"},{"id":97,"name":"Report a problem"}],"orderMapping":{"16":[29,30,58,35],"97":[33],"14":[35,58,28,59,29],"15":[34,28,36,31],"18":[34,33],"17":[33,31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EHIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2U1M2I0Ni0zMGFiLTQ0NzQtYTE4YS0xNDdmMDAzODg5YmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUyNjU0MjIsIm5iZiI6MTc0NTI2NDIyMn0.gFoGnvanhchIY0yrfUQk2Xp0ubT8pRtHZr32940ovIU","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"8ce53b46-30ab-4474-a18a-147f003889ba","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://easyhood.atlassian.net/wiki","kbLinkDomainURLs":["https://easyhood.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}