{"xsrfToken":"9c31326e7e568d8625f61a4f50517fc9b1447f42_lout","branding":{"id":"5","key":"eh","name":"IT-Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"eh","projectId":10004,"serviceDeskId":5,"name":"IT-Support","description":"<p>Welcome to our website! You can make an enquiry using the available options.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"29","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to manage certain systems.</p>","icon":10513,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[16],"key":""},{"id":"30","name":"Apply for a new account","descriptionHtml":"","callToAction":"Apply for a new account","introHtml":"<p>Apply for a new account for a system.</p>","icon":10517,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[14,16],"key":""},{"id":"34","name":"Report defective hardware","descriptionHtml":"","callToAction":"Report defective hardware","introHtml":"<p>Report faulty or defective hardware, e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[14,15,18],"key":""},{"id":"33","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Let us know if something is not working properly and we will endeavour to get it working again quickly.</p>","icon":10521,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[18,14,17],"key":""},{"id":"28","name":"Request IT help","descriptionHtml":"","callToAction":"Request IT help","introHtml":"<p>Get help with general IT problems and questions.</p>","icon":10541,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14,15],"key":""},{"id":"36","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or a new monitor.</p>","icon":10550,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"31","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need software, you can make an enquiry here.</p>","icon":10547,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[17,15],"key":""},{"id":"58","name":"Offboarding employees","descriptionHtml":"","callToAction":"Offboarding employees","introHtml":"<p>Enquiry for employee offboarding</p>","icon":10514,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[16],"key":""},{"id":"35","name":"Onboarding new employees","descriptionHtml":"","callToAction":"Onboarding new employees","introHtml":"<p>Apply for access for new employees.</p>","icon":10516,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[16],"key":""},{"id":"59","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Do you need external access to your working environment? Please let us know.</p>","icon":10526,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[14,16],"key":""},{"id":"32","name":"Enquiry by e-mail","descriptionHtml":"","callToAction":"Enquiry by e-mail","introHtml":"<p>Request received via your e-mail support channel.</p>","icon":10527,"iconUrl":"https://easyhood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General enquiries"},{"id":15,"name":"Computers"},{"id":16,"name":"Logins and Accounts"},{"id":17,"name":"Applications and programmes"},{"id":18,"name":"Servers and Infrastructure"}],"orderMapping":{"14":[59,28,30,33,34],"16":[59,58,29,30,35],"18":[34,33],"15":[34,28,36,31],"17":[33,31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EHIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2U1M2I0Ni0zMGFiLTQ0NzQtYTE4YS0xNDdmMDAzODg5YmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc1NjE5MDIsIm5iZiI6MTczNzU2MDcwMn0.1DUsZVCzzvuNj_JOQb1YZ01pjQB_VXSMNeyotsj0Os0","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"8ce53b46-30ab-4474-a18a-147f003889ba","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}